FAQ
Frequently Asked Questions
The first step is to simply contact us. One of our colleagues can then check whether the policy will respond before submitting the claim and completing paperwork. After the claim has been initially reviewed, we then report the claim to your insurer. Depending on your insurer and the type of loss which has occurred, the insurer may require a completed claim form, tax invoices and/or repair or replacement quotations to determine the amount of loss incurred. In some instances, your insurer may appoint a claims adjuster or an assessor. If the claim is approved by the insurer, they will make payment either by bank transfer to your nominated bank account or a cheque.
Reach us through our website's contact form here .
You can also reach us on the following channels:
Email: info@woodzinsure.com
Phone: +254 791 780 104
Every business faces different risks and exposures, which is why it is critical to have your insurances tailored to you or your business. Once one of our insurance experts has determined what cover you require, we provide a quotation which best suits your needs.
Almost every risk is different, and we will tailor the insurances required to suit you. We never ‘pigeon-hole’ our clients, we listen and advise them on the best solution. Depending on what cover is agreed between us, will determine the costs.
We will send you a receipt by email as soon as the premium has been successfully received by the insurer. Please contact us if confirmation has not been received.
Health insurance policies are annual contracts, so midterm cancellations and premium refunds are not typically permitted. However, insurers do have different rules so please contact us for guidance.
When the renewal date approaches, we will send you reminders with the terms and conditions for your policy renewal to allow you enough time to plan yourself accordingly.
Most importantly, stay calm. Getting upset, or worse yelling and screaming, solves nothing. Even if the other person isn’t calm, you should remain calm.
Don't move an injured person -- unless they're in immediate danger.
Don't move your vehicle unless it impedes traffic. This alters the scene and could have negative impacts on a claim.
Don’t leave the scene of an accident even if you are capable of doing so. Wait for the police to arrive as they provide an objective witness to the event, and wait for them to say its okay to go. If you leave because the other driver says its okay that won’t protect you if they later file for injuries. If you leave, they may not and you could be accused of a hit and run. Keep in mind that some injuries don’t show up immediately.
Don't blame the accident on anyone -- including yourself. Give your full description of the accident only to the investigating police officer.
Exchange information with the other driver. Immediately note the license plate number of other involved vehicles, color and model just in case someone refused to give you insurance information.
Contact our office immediately – don’t assume we’ll find out another way. It’s always better to hear from you or someone you designate to call us.
There are a several reasons as to why a claim could be rejected:
- Incorrect information: This is when you give the wrong information as to how the damage/loss occurred or were dishonest about key personal information.
- Not reading or understanding your policy: You may miss certain clauses that specify conditions under which you can or cannot claim.
- Using out-of-date or invalid documentation: For example, if your driving licence isn’t valid.
- When you have defaulted on your premiums payments.